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Roger J. Klurfeld & Steven Placek*
* © Roger J. Klurfeld & Steven Placek 2008. Roger J. Klurfeld is the Director of the National Appeals Division (NAD) at the United States Department of Agriculture (USDA). Steven Placek is a Training Specialist of the USDA-NAD, and a former Assistant Professor of English at the United States Military Academy. The views expressed in this article do not necessarily represent the views of the United States Department of Agriculture. We would like to acknowledge our colleague Jennifer Nicholson for her comments and insights on this paper.